Return & Refund Policy

REFUND POLICY

  • House of Echo wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold.

  • Improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

 

REFUND POLICY

  • House of Echo is not responsible for any damage after the delivery of the products.

  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.

  • In case of a refund to be claimed, kindly contact our customer care on +91-9650338288 or write to us on info@houseofecho.com with the necessary images and videos related to your claim with subject line “Refund For ”.

  • Contact the customer care team on +91-9650338288 if the order is marked as delivered and is not received by the customer, within 24 Hours of the product being marked delivered. No refunds shall be made after this period.

  • The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.

  • Any cash on-delivery refunds shall be initiated through electronic transfer provided by the customer in the above manner within upto 15 business days.

  • A claim of refund should be made within 24 hours of order delivery with the aforementioned details.

  • If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by House of Echo.

  • House of Echo will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

CANCELLATION POLICY

  • Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

  • A refund for paid orders shall be credited in the customer's account within 15 days of cancellation acceptance.

  • Orders cannot be canceled once shipped from the warehouses and an amount of Rs.150 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

     

RETURN POLICY

How to initiate a return?

  • Login with your email provider 

  • Drop us a mail mail “Return For”

  • Drop all the details of the product, date of receiving and issue with your order with relevant pictures & video.

  • Mention  relevant items and choose the items you want to return or exchange. 

  • For COD Orders no bank details are collected at this stage.

 

What items are returnable?

You can return your items within 2 days of receipt of your shipment.

  • They must be in original condition

  • For Perfumes, unused and unsprayed

  • In the original packaging

  • Accessories are non returnable

  • Free gifts or promotional items are not returnable!

 

Are there any charges for return?

  • There is a nominal handling charge of Rs. 150 for facilitating the return and exchange.

  • Original shipping charges are non-refundable.

 

How will I get my refund for the COD order?

Once your return is received and inspected, we will send you confirmation mail where you can put in your bank details and claim the refund amount. 

 

How long does an exchange take?

  • Once your raise the request the products are picked within 1-2 day

  • The exchange products are delivered within 10-15 days from the date of the pickcup.